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Remote Support

Macnair’s Helpdesk services provide a single point of contact and accountability, with guaranteed escalation procedures in place should they be required.

Our Helpdesk Specialists can remotely diagnose IT issues in real-time with the user by utilising advanced remote management facilities. The expertise and experience of the Macnair team is complemented by the use of advanced system and network monitoring and management tools, allowing us to be proactive in our support offering wherever possible.

Our highly trained and dedicated support team will constantly manage your IT infrastructure by connecting directly to your servers, helping to ensure that potential problems can be identified early and the necessary corrective actions can be taken.